ࡱ> _ \9bjbj 7E>\>\\1**,Q%$$$$$$$$9')H$P"PP$ %P.$P$rD#TD$歋H~^#$!%0Q%#7*7*D$7*D$x W$$Q%PPPP7**> h:  鶹 Equality Impact Assessment First Stop Second Stop 2009/10 Please complete and return by email to Mohammed Hameed, Diversity Partner HYPERLINK "mailto:m.hameed@napier.ac.uk"m.hameed@napier.ac.uk Equality Impact Assessment Template Service Area Student AffairsPerson responsible for the assessment Barry NeilsonWho was present at the EIA? Margaret Lobban Anne Ireson Carina Sutherland Lynne Smith Gail HandysideName of the proposal to be assessedFirst Stop Second Stop ProjectDate of Assessment 5 February 2010Is this a new or existing proposal? NewBriefly describe the aims, objectives and purpose of the proposal.The Corporate Plan includes the following statement: We will build on the work already undertaken to develop a first and second stop shop approach to providing services to students at our main campuses. This approach will apply to service delivery at our re-developed Sighthill Campus and will be informed by research into the ways students access services. All our professional service departments will reflect a strong ethos in their approach and plans. The project will have the primary aims of: Agreeing the principles of First Stop Second Stop service delivery on a three campus university. Delivering a consistent, high-level of first stop services on each campus face to face, online and over the telephone. Clear signposting to second stop services delivered on each campus. Delivery of first stop second stop services to off-campus students. Further co-ordinated development of Student Portal information from professional services and faculties and improvement to related processes. Improving the service provided over the phone through campus receptions. Are there any associated objectives of the proposal, please explainThe main benefits are outlined in the following section. However an associated objective is an enhanced student experience.Who is intended to benefit from the proposal and in what way?The key benefits of the project are outlined below. These are designed to benefit students, staff and any other customers who interact with the services delivered. The key benefits are: Principles of service delivery on a three campus University agreed. Consistent level of service delivered to students at first point of contact on all three campuses face-to-face, online and over the phone. Clear signposting to and delivery of second stop services over the three campuses. Clear understanding of the resource impact of changing service delivery. Improved information and service delivery for off-campus students. Front line staff trained on highest customer demands. Utilisation of space to deliver First Stop Second Stop services within existing footprint that benefits students. What outcomes are wanted from this proposal?Key benefits. In order to achieve these a clear set of deliverables has been developed to implement the project.What factors/forces could contribute/detract from the outcomes?A risk assessment has been carried out, and the following were identified as the top 5 risks at the start of the project: Lack of staff resource to deliver project or to implement changes. Lack of appropriate space to deliver services. Inequality in access to services across the student body Increased travel time for students and staff Student not being aware of services available and how to access them. Who are the main stakeholders in relation to the proposal?Students and customers who access services. Staff who will use the services or refer students to the services. Staff who will work in the service areas impacted. The NSA and ISAS. In addition there are some specific staff members that are key stakeholders: Vice Principal (AQ&CS) as project sponsor Dean of each of the three Faculties Dean of International College Director of Student Affairs Director of Finance Services Director of Facilities Services Director of LIS Director of C&ITWho implements the proposal and who is responsible for the proposal?Project Sponsor Dr Jenny Rees Project Manager Barry Neilson Project Board & Project TeamIs it likely that the proposal could have a positive or negative impact on minority ethnic groups?Generally the project is aimed at improving and enhancing service delivery. The project team need to be aware of potential negative impacts so that these can be avoided or minimised, when proposing changes to services. There could be potential impacts for ethnic minority students who arrive during the summer months (EFL students, usually from China). In addition, other groups such as International students who are more likely to arrive late and miss services that are set up for Week One. The Project Team needs to be aware of these factors and any other emerging issues related to culture, language and religious significance that could have an impact on minority groups. For example: the need for clear and accessible information. avoiding potential difficulties due to major events being held at culturally significant issues (eg Ramadan) or key national dates. issues relating to the provision of food and alcohol at events and activities.What existing evidence (either presumed or otherwise) do you have for this?Throughout the assessment the following can be used as evidence of students views on our services: Student Satisfaction Survey (2009). Note: this survey includes some equality demographics data but results are not published by equality grouping. International Student Barometer (2008). Complaints Further specific student consultation or feedback will need to be sought, relating to the project aims. The most recent International Student Barometer survey is generally positive about access to services by International students, including those from ethnic minorities.Is it likely that the proposal could have a positive or negative impact due to gender? If so, please outline what the impact might be?Generally, the project is aimed at improving and enhancing service delivery. The Project Team need to be aware of potential negative impacts so that these can be avoided or minimised, when proposing changes to services. For example, parts of the student population have carer responsibilities- the majority of these are likely to be female and are potentially part time students. This could have an impact on their ability to access services if times, access methods or locations are restricted. The Project Team also need to be aware of the potential impact of the proposed Single Equality Bill and increasing responsibilities to support women through pregnancy and beyond.What existing evidence (either presumed or otherwise) do you have for this?As for point 8. The Edinburgh Napier Student Satisfaction Survey (2008) is generally positive about student support facilities; no gender based differences are apparent.Is it likely that the proposal could have a positive or negative impact due to disability? If so, please outline what the impact might be.Generally the project is aimed at improving and enhancing service delivery. The Project Team need to be aware of potential negative impacts, so that these can be avoided or minimised, when proposing changes to services. For example, if services are only provided on particular campuses, this may be more of an issue for students or staff with particular disabilities which impacts on their ability to travel. Accessibility of electronic and other information needs to be built in from the start of any developments.What existing evidence (either presumed or otherwise) do you have for this?As for point 8. Current Student Satisfaction Survey is not analysed in detail by disability, although no significant disability based differences are apparent. Other recent disability related focus groups and surveys for students or staff typically highlight issues relating to information accessibility and communication methods, attitudes and awareness of disability issues and some concerns relating to parking, travel and accessibility around University buildings.Is it likely that the proposal could have a positive or negative impact on people due to sexual orientation? If so, please outline what the impact might be.Generally, the project is aimed at improving and enhancing service delivery. No potential impacts have been identified although the project team just need to be aware of ensuring equality for all students. What existing evidence (either presumed or otherwise) do you have for this?As for point 8. Current surveys are not analysed by sexual orientation. There are very few recorded complaints on equality related issues.Is it likely that the proposal could have a positive or negative impact on people due to their age? If so, please outline what the impact might be.Generally, the project is aimed at improving and enhancing service delivery. The project team need to be aware of potential negative impacts, so that these can be avoided or minimised, when proposing changes to services. For example, there may be potential generational difference in accessing information and services, and knowledge and understanding of technology. This could be particularly evident through the use of social media services such as Facebook and Twitter for communications.What existing evidence (either presumed or otherwise) do you have for this?Student surveys gather some age grouping data but there are no apparent age related differences.Is it likely that that the proposal could have a positive or negative impact on people due to their religious belief? If so, please outline what the impact might be.Generally, the project is aimed at improving and enhancing service delivery. The Project Team need to be aware of potential negative impacts, so that these can be avoided or minimised, when proposing changes to services. For example, the potential impacts of religious festivals and religious holidays and days of worship in addition to some of the issues outlined within point 8.What existing evidence (either presumed or otherwise) do you have for this?As for point 8.Is it likely that the proposal could have a positive or negative impact on people with dependants/caring responsibilities? If so, please outline what the impact might be.Generally the project is aimed at improving and enhancing service delivery. The project team need to be aware of potential negative impacts, so that these can be avoided or minimised when proposing changes to services. See also comments under points 9 and 12 for gender and age.What existing evidence (either presumed or otherwise) do you have for this?See comments under points 8,9 and 12.Is it likely that that the proposal could have a positive or negative impact on people due to them being transgender or transsexual. If so, please outline what the impact might be.Generally the project is aimed at improving and enhancing service delivery. The Project Team need to be aware of potential negative impacts, so that these can be avoided or minimised when proposing changes to services. For example, sensitive procedures to support staff or students and to deal with practical issues such as change of name.What existing evidence (either presumed or otherwise) do you have for this?See comments under point 8. The University does not currently gather any information about transgender status. There are generally very few complaints about equality issues.Will the positive or negative impact identified in 8-16 have a potentially adverse effect on this proposal?No- the proposal is concerned with enhancing service delivery and any of the potential negative impacts will be considered as part of the ongoing project development work, along with opportunities to positively promote and improve equality of access.Can this adverse impact be justified on the grounds of promoting equality of opportunity for one group? Or any other reasonIn developing the project proposals and implementation plan, consideration will need to be given to a range of options, including a variety of methods for enabling students to access information and services. Related resource issues and further consultation and feedback will also be taken into account in developing solutions.. Is a full Equality Impact Assessment necessary?NoIf Yes date on which full impact assessment is to be completed byWhen will this proposal be reviewed?Throughout the project at two monthly period. 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